Terms & Conditions

  1. Webxinfinity will ensure that projects are completed in time in coordination with the clients and content received. 
  2. We hereby confirm that Projects will commence on foreclosure of ideation, content and correct transfer of KT and other deliverables. 
  3. Work will start once we have received the disclosed amount which has been communicated over the estimate.
  4. Clients hereby acknowledge that there will be only one point of contact between the company and client’s team. 
  5. Company will assign a dedicated Project Manager to communicate with and share all updates to the client. The project manager will see to it that there will be timely updates shared to the clients in view of the all round scope of work. 
  6. The client hereby acknowledges that he/she will not discuss additional scope of work or requirements that has not been communicated/agreed upon during initial discussions. Keeping in mind that, project requirements are final which have been intimated within the project estimate.
  7. Any additional work that does not come under the initial stages of discussion/scope of work will not be touched upon until approved by the management. 
  8. The client hereby acknowledges that, the sales executive will only be a source of information and business help ie. the requirements discussed between the sales executive will be finally scrutinised and evaluated by the Webxinfinity Technical and Management team and from there on the SME(Subject Matter Expert) will create the exact scope of work that will meet the client requirements and will share the final outline and estimate/proposal. 
  9. The final scope of work will be communicated and finalised only on mail and no other network channels. 

 

Points to be Noted upon by clients.

  • Any additional work/requirements requested by the client shall only be considered after review by the project manager, SME and management. These new requirements will be then evaluated by their respective resource weight age and time scale to determine the additional price, which will be considered on work as an hourly basis. Per Hour cost starting from Rs. 500/- . The said new requirements will then be foreclosed via email communication only and no other network channels.
  • The client hereby agrees to ensure that the entire scope of work which was finalised on the estimate will be executed upon exact workflow and idealisation, which will be examined by the SME and Project Manager. The commencement of work will be on review of work flow that has been closely monitored within the project proposal. 
  • The client hereby acknowledges that all work will be clearly communicated by the manner of a flow chart and a visual interpretation of the expectation or scope of work that  will be presented to and be examined by the SME and Project Manager. The commencement of work will be on review of work flow that has been closely monitored within the project proposal. 
  • All customisation which do not comply with the scope of work as mentioned in the proposal or estimate will be considered on evaluation  and by final review by the project manager, SME and management. These new requirements will be then evaluated by their respective resource weight age and time scale to determine the additional price, which will be considered on work as an hourly basis. Per Hour cost starting from Rs. 500/- . The said new requirements will then be foreclosed via email communication only and no other network channels.
  • Webxinfinity always works to ensure the quality service and maintenance of the website. The company sees to that all products/websites will be live 24*7, but we do advise our clients to always go ahead with their private hosting for the best performance and up time service. The company is not bound or limited to the technical infrastructure such as Server and Hosting. 
  • Webxinfinity will strive to provide great customer service and has introduced the Premium Support Plans which are very advisable for the clients to consider for better service. 
  • Webxinfinity hereby states that projects that come under customisation will be worked upon,  after the customisation requirements have been duly assessed by the management. The client/customers are expected to clear all project dues to start working on the project customisation. 
  • Webxinfinity hereby states that projects that come under customisation will be worked upon,  after the customisation requirements have been duly assessed by the management. The client/customers are expected to clear all project dues to start working on the project customisation. The said Project Customisation will then be foreclosed via email communication only and no other network channels.